July, 2008
There is not another company in any field that handles
"service" like Engraving Concepts. This afternoon (after 5pm) I emailed
both Roy and Jeanette. I had a reply on my email from each of them
before the clock hit midnight. My question could have waited until the
next business day. This just goes to show how much these guys care.
This is not the first time and as a matter of fact, I am taken care of this
way each time. The service before the sale was the best, and it does not
change after the sale!
Doug
Marble Falls, TX
February, 2008
... I have been in IT for almost 15 years and have run into very few
vendors that made me feel as comfortable and satisfied with my product and
training. I can say without a doubt that I could recommend Engraving Concepts
to anyone that was looking to purchase one of your products...
Aaron Haley
Austin, TX
February, 2008
Super! Unbelievable ... The multi-mats have already come in -- I've said it
before, and I'll say it again...You guys are the best!
Steve Baugh
Ozark, MO
February, 2008
You all(!) have given more than excellent service over the past 10 years; I
could not wish for a better business relationship.
Denise Brown
Midland, TX
October, 2007
Nothing I have ever purchased has been so much more versatile than I
expected. It takes the fun out of work; we now sit around and wait on the
laser where before we were hand carving, sand blasting, hand engraving and
painting our products.
Wayne Rhoden (Epilog Laser Owner)
Honolulu, HI
February, 2007
You People are Awesome!!!
In the 30 years I have been in business, I have NEVER encountered anyone or
any company so dedicated to helping customers!!
...If at anytime in the future, you need to use someone as a reference to a
potential customer, feel free to give them my email address or phone number!
Rick Peters
Brentwood, MO
February, 2007
...My only
suggestion for Engraving Concepts is this: KEEP DOING WHAT YOU'RE DOING!!!
You have been a tremendous ally in our
struggle to make the business run successfully, and we owe a HUGE part of that
success to you!! As I've told many people before, Engraving Concepts sets the
bar for customer service....we could all learn a thing or two from you!!
Use us as a reference ONLY if you want us to tell them how incredibly
wonderful Engraving Concepts has been to us. I know you folks aren't perfect
ALL the time, but the service and help I get from you has never fallen short
of that mark. Always above and beyond!!...
Cody Stewart
Sulphur Springs, TX
... I also want to tell you how happy I am with the laser
and am looking forward to exploring some advanced features with Randy. It was
a great addition to my shop and your service has been exceptional...
Bill Sanders
San Antonio, TX
Thank you for all the help. It sure is nice to be able to
pick up the phone and have dependable service ASAP. Thanks again!
Wendy Koonce
Sulphur, LA
Things are going great. I have more work than I ever
expected to do with my new machine. I have found the engraving business to be
challenging and fullfilling. I have spoken to Roy on two occasions and he has
been great. All of you at Engraving Concepts have been super...
Troy Summers
San Antonio, TX
Thank you all for helping me - do you ever
get tired of being told that your company is absolutely the best thing that
ever happened to the engraving industry? Thanks much!
D'Anne Huot
Round Rock, TX
As
always, you all are outstanding with your help. Everything is going great. BIG
THANKS TO ALL
Cindy Pittenger
Barksdale AFB, LA
As you may have seen, I'm looking on the
forums and message boards for information and help. One thing I have noticed
is that you and Jeanette are on these boards A LOT.
I wanted to say THANK YOU for being so willing to share and to help. I am
sorry you were not in Arlington when I visited your shop, it would have been
great to meet you. I look forward to it in Irvine in a couple of weeks...
Anyway Roy, Thank you again for all your help to EVERYONE.
Chuck Burke
Kihei, HI
Just wanted to tell you what a wonderful
visit we had with your Dad.
He is a terrific man and we learned a great deal from him.I know he got a late
start out of here but he had such patience with our
never ending questions. All of you have been top notch and we can never tell
you how thankful we are to of hooked up with such wonderful
people such as yourselves!
Ron & Belinda Gosnell
Mountain Home, AR
A million thanks for the help. We felt your
company’s services are the BEST!! If other people need to buy engraver, we
will definitely recommend you. Thank you!!
Margaret Hsia
Belize
Couldn't ask for better service. Thanks!
Chris Tegard
Albuquerque, NM
Jeanette has been extremely helpful,
especially to me in the last day or so. My Corel is fixed and my donation box
problem is solved.
I think perhaps Jeanette is taking after her Dad - don't you think? A great
trait to inherit.
Cindy Murdoch
Springfield, OR
Thanks so much for taking the time to help
me out. Another reason to love xenetech is the quality people they are
associated with.
Scott Marney
Atlanta, GA
Much Mahalo! (Thank you) for
your dedicated and outstanding customer service, absolutely second to none.
Really helpful your facts and data sheet. Since I am new in the industry I
needed to know the details! Have a nice Christmas Celebration and a Happy New
Year.
Timo Fuhrmann
Honolulu, HI
... Do you guys ever sleep? I'm glad you don't work
in my area. The dedication the whole Brewer clan has to making customers happy
is legendary and no one could compete with you guys here...
Paul Costanza
Metairie, LA
... This is above & beyond good customer service. We really
appreciate the extra customer service and are really looking forward to
[getting our new] laser...
Jon Pastusek
Ft. Worth, TX
You guys are superb! I wish other companies handled
themselves with such promptness, honesty, and friendliness. It's obvious
Epilog is a good firm, and that they have selected another good firm to
represent them.
Biff Bigbie
Ferndale, WA
Engraving
Concepts has provided us with excellent customer service for many years.
Craig Mullens
Midwest City, OK
I've said it before, but I don't think I can say it
enough: THANK YOU for everything! You guys are the best!
Phyllis Rhodes
Deer Park, TX
